Resource Manager

Delivery · Remote, Ontario
Department Delivery
Employment Type Full time
Minimum Experience Experienced

Powering Brands to Empower People

Join the team that’s transforming the digital accessibility industry! We help create inclusive web, mobile, and product experiences through accessibility testing, evaluation and remediation—allowing organizations to enhance the digital experience for people with disabilities, comply with regulatory and statutory accessibility standards, and project an inclusive and disability-friendly presence. We deliver immediate impact with our assistive technology application and suite of keyboard, mouse and touch replacement tools designed to make the digital world accessible to people with physical disabilities. 

We’re very proud to be recognized as a Great Place to Work® (GPTW) and we’re growing! We’ve recently announced $55 million in funding to accelerate our mission to make the digital world accessible.

Learn more about eSSENTIAL Accessibility.

There’s never been a better time to be a part of the accessibility industry, and we’re on a mission to be the primary engine that fuels innovation in this space.

How you Support Our Growth

We are a scale-up and as our new Resource Manager you will work with Delivery leadership to manage the demand/capacity and forecasting of resources. You will provide oversight in the people management, utilization, and development of client services resources. You would work closely with leaders within our Launch team to ensure the demand for resources can be met.

Roles & Responsibilities

  • Maintain and manage the lead time of multiple teams to ensure we deliver within the SLAs
  • Route the execution of deliverables to appropriate teams based on the bandwidth of each team
  • Maintain the forecast of resources based on current capacity and demand 
  • Escalate capacity constraints to support decision making for resource planning
  • Work with leaders in organization to track utilization of resources and costs 
  • Generate and maintain reporting processes for the purposes of communicating financial performance and project health
  • Monitor and report on timelines against deliverables and escalate potential delays or risks to leadership and provide solutions
  • Keep our teams on track by resolving conflicts, and proactively investigating projects to maximize opportunities for all staff
  • Ensure delivery team meets performance targets aligned with the organization’s strategic objectives
  • Manage the risk, issues and change resolution process, and work with other leaders to take corrective action when needed
  • Act as the relationship manager for external vendors and recommend team resource increases/decreases
  • Maintain deliverable consistency by routing tasks to certain teams
  • Championing cross-functional ability of teams

eSSENTIALS You Bring To The Table

  • BSc. or equivalent in Computer Science, Engineering or related field experience 
  • 3+ years of direct experience in a resource management or coordination role
  • Resourceful and you take pride at being accountable in your role
  • Experience working with project management, forecasting and time tracking tools like Wrike, Forecast and Harvest
  • Excellent communication skills, both written and oral
  • Negotiation, problem solving and conflict management skills
  • Strong client service focus - responsive to requests maintains a sense of urgency in resolving issues 
  • Flexibility in adapting to constantly changing priorities 
  • Self-starter, able to work independently and as an effective part of an in house & virtual team 
  • Ability to coordinate multiple tasks - strong organizational skills

What We Offer

  • Competitive Salary
  • Healthcare Benefit
  • Interesting and purposeful mission and challenging tasks
  • Fun and inclusive culture to be proud of 
  • Friendly and skilled team that support each other
  • Professional development and accessibility learning
  • Fun and inclusive culture to be proud of

Working from home/remote until further notice

Accommodation Notice

Accommodations, including alternative formats and communications supports for persons with disabilities, are available upon request.

Thank You

Your application was submitted successfully.

  • Location
    Remote, Ontario
  • Department
  • Employment Type
    Full time
  • Minimum Experience